We always try to collect the fruit with sufficient ripeness so that it has a flavor that can withstand transport to your destination but this is not mathematical since they are living products and evolve differently depending on temperature, humidity,... Therefore we cannot guarantee that your order will arrive in perfect condition, although in most cases this is the case.

But we do guarantee that if you have a problem, we will solve it. Our goal is for you to be satisfied.

The pieces are those that appear in the description although in some products, depending on the size of some pieces, they may vary slightly.

Regarding weight, we cannot guarantee the exact weight due to the variability of the pieces, although as these are products of homogeneous quality we try to keep the variation minimal.

You can contact the transport company or send an email to shipments@foodsmas.com indicating the order number and we will respond within a maximum of 12 hours.

If the order arrives later than agreed, accept the delivery and if, when you open the box, you see a piece in poor condition: open an incident as in the previous section.

The fact is crystal clear: the vast majority of fresh products must be harvested within a timeframe ranging from 24 to 48 hours.

There's no room for delays! As for the delivery timeframe, this is no joke.

Depending on the chosen transportation company and the destination country, that's how long you'll have to wait. Don't expect miracles; the rules are clear, and you should be prepared for any contingencies. Freshness waits for no one!

For deliveries in the European Union and the United States of America, customs expenses at destination and other taxes (tariffs) are not included. If applicable, the recipient will be responsible for them, in addition to taking charge of all expenses. and import taxes that are generated at the customs office of destination, whether the goods are delivered there or not. We will try to send the order in the shortest possible time, but the recipient must take into account the provisions of the destination country for the importation of the requested items, since FoodsMas has no responsibility for them. The effects produced by strikes, war conflicts or other circumstances beyond its control will not be attributable to FoodsMas.

All purchases made at FoodsMas are subject to current Colombian regulations as well as the rest of the legal provisions that affect international transactions. The purchase system is subject to the legislation in force in Colombia, therefore the sales operations will be understood as carried out in Colombia.

For this purchase/shipment method, the customs system may apply further tax burdens as appropriate depending on each country.

As these are perishable products, no deliveries can be returned to origin.

Therefore, we ask that you accept deliveries, even partial ones, to try to ensure that as little food as possible is wasted.

In accordance with our quality guarantee, any product that arrives in poor condition will be compensated or replaced.

FoodsMas doesn't hold back when it comes to global reach. We proudly ship to nearly every corner of the world. But let's get one thing straight: when it comes to the European Union and the United States of America, there are no shortcuts or compromises. Be aware, shipments to these regions might come with specific restrictions and meticulous customs procedures that you'll need to navigate.

We play by the rules, and you should too.

All our items leave the warehouse with the packaging in perfect condition.

The first thing you should do is check that the number of received packages matches those sent. Second, inspect each package externally with great care in order to see if there are any signs of it having been hit or mishandled, such as bumps, dents, holes, boxes in poor condition, courier seals or any sign that may lead to suspect that the goods may be damaged. It is mandatory to leave a note and signature on the courier’s delivery note, either on paper or digital support (PDA), “PACKAGE VISIBLY DAMAGED” if these signs are present. Not signing a package as VISIBLY DAMAGED and then presenting images that show visible damage to it will mean the incident will automatically be rejected.

No. Purchases made by companies, individuals or legal entities residing in other countries and with deliveries in the North America and European Union will be exempt from paying VAT since they will be considered as an export. VAT will be added to whoever corresponds to it in the final process of the purchase.

The shipping charges include:

• Suitable packaging (cardboard boxes, bubble wrap, inner
  protection, etc.)
• Internal transport
• Product Insurance
• Customs clearance at origin