GUARANTEE
Arrive Fresh Guarantee
Customers reach out to us with concerns about what happens if the fruit arrives damaged from shipping, delays, etc.
Our answer is simple. We'll take care of you.
Collection and transportation
We always try to collect the fruit with sufficient ripeness so that it has a flavor that can withstand transport to your destination but this is not mathematical since they are living products and evolve differently depending on temperature, humidity,... Therefore we cannot guarantee that your order will arrive in perfect condition, although in most cases this is the case.
* But we do guarantee that if you have a problem, we will solve it. Our goal is for you to be satisfied.
What do I do if the product does not arrive on the promised date?
You can contact the transport company or send an email to shipments@foodsmas.com indicating the order number and we will respond within a maximum of 12 hours.
* If the order arrives later than agreed, accept the delivery and if, when you open the box, you see a piece in poor condition: open an incident as in the previous section.
When are the products collected?
Seasonal fruits are on the tree until about 24 hours before the day you have chosen, regardless of when you place the order.
Are the specified weight and parts accurate?
The pieces are those that appear in the description although in some products, depending on the size of some pieces, they may vary slightly. Regarding weight, we cannot guarantee the exact weight due to the variability of the pieces, although as these are products of homogeneous quality we try to keep the variation minimal.
What can I do if the product arrives in poor condition?
As these are perishable products, no deliveries can be returned to origin. Therefore, we ask that you accept deliveries, even partial ones, to try to ensure that as little food as possible is wasted.
* In accordance with our quality guarantee, any product that arrives in poor condition will be compensated or replaced.